Refund Policy orexetv.com

Thank you for choosing orexetv.com. We are committed to providing you with a high-quality IPTV experience. Please review our refund policy below, which includes a 3-day refund window and fast 1-hour processing for any valid request.

Eligibility Conditions for a Refund

You may request a full refund if all of the following conditions are met:

• The refund request is submitted within 3 days of your subscription purchase.
• The reason for the refund is related to content quality issues, such as excessive freezing, lagging, buffering, or any other streaming performance problem that significantly affects your viewing experience.
• The issue has been reported to our support team and you have cooperated with our team to attempt to resolve it (testing, troubleshooting, etc.).

Fast Refund Processing

At orexetv.com, we process valid refund requests within a maximum of one hour after they are received and validated by our team.

• Refunds are issued through the same payment method used for the original purchase.
• The time it takes for the refund to appear in your account may depend on your bank or payment provider.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service at: contact@orexetv.com within 3 days of your purchase.
2. Include the following information:
   • Your name
   • The email address used for the purchase
   • Your order number or proof of payment
   • A clear description of the quality issue you are experiencing (e.g., freezing, lagging, buffering)

Our team will review your request and respond as quickly as possible.

Important Exceptions (No Refund in These Cases)

To protect our service and remain fair to all customers, no refund will be granted in the following cases:

1. Change of mind — If you request a refund simply because you changed your mind after the service was activated (e.g., “I no longer want the subscription,” “I found another offer,” etc.), the request will not be accepted.
2. Missing content (movie, series, or channel) — If a specific movie, series, or channel is not available in our catalog, this does not qualify for a refund. Our team continuously works to add new content and update channels, but we cannot guarantee the availability of every requested movie or channel.
3. One-month subscriptions — One-month subscriptions may be excluded from the standard 3-day refund guarantee. Please contact customer service to verify your eligibility before submitting a request.

Contact Us

For any questions or concerns regarding our refund policy, you can reach us at:

• Email: contact@orexetv.com
• Website: https://orexetv.com/

Thank you for choosing orexetv.com — your satisfaction is our priority and our team is always available to help you quickly and efficiently.